Check-in/Check-out Policies

This property has the following check-in and check-out times and policies:

• • Check-In: 16:00
  • Check-Out: 10:00

Property and Cancellation Policies

Standard Rate

Please carefully read our cancellation policy. Rarely can we make any exceptions to this. Our staff are instructed to follow this policy and rules. To save any misunderstanding, we would be grateful if you can observe the following:

• If the guest cancels more than 7 days in advance, the full deposit amount of the reservation will be refunded. 
• If the guest cancels less than 7 days in advance, the 50% deposit is non-refundable.
• In case of a “no-show”, the 50% deposit is non-refundable.
• There is only one way in which we can acknowledge cancellation of the guest’s reservation; the guest MUST send a cancellation request stating the reservation number via email to the following address: [email protected]
• All cancellations are confirmed via email immediately after the reservation has been cancelled.

Non-refundable Rate

The total price of the reservation will be charged within 24hrs of making the booking and will be non-refundable and non-transferable. 

Long-term Rental Rate (30 days or more)

• If the guest cancels more than6 weeks (42 days) in advance, the full deposit amount of the reservation will be refunded. 
• If the guest cancels less than 6 weeks (42 days) in advance, the 50% deposit is non-refundable. 
• In case of a “no-show”, the 50% deposit is non-refundable.
• There is only one way in which we can acknowledge cancellation of the guest’s reservation; the guest MUST send a cancellation request stating the reservation number via email to the following address: [email protected].
• All cancellations are confirmed via email immediately after the reservation has been cancelled.

Terms and Conditions

Reservation Policy

Your reservation is guaranteed until the day of arrival. After that time, it will no longer be guaranteed, and the room may be reassigned. We will charge your credit card within 1–3 days after we have confirmed your reservation. The hotel has the right to cancel your reservation if we do not receive the Pre-Payment Deposit. We will send you a cancellation confirmation via email immediately after cancelling your booking. Clients have to be 18 years old and present to book a room. A valid photo ID will be required upon check-in. All requests to reserve a room must include the first and last names of all adults occupying the room and a valid credit card for a guarantee of arrival. Kingfisher Apartments room rates are subject to change & inclusive of VAT, electricity, water, linens, crockery & Internet. Maximum occupancy rules refer to how many people (adults and children) will be occupying an apartment. In the event of exceeding the maximum occupancy of an apartment you may be obligated to rent additional rooms or, in the event of no availability, turned away.

Mandatory Guest Information (Updated in line with Spanish Law 2nd December 2024)

As per the recent changes in Spanish law (BOE-A-2021-17461), we are required by law to collect detailed information for all travellers, including minors. While ID is not required for children 14 years or younger, guardians must provide the following information for each child:

• Full name
• Date of birth
• Gender
• Relationship to the primary guest (the person making the reservation)

For all guests, regardless of age, the following information is mandatory:

• First name
• First surname
• Second surname (if applicable)
• Date of birth
• Gender
• Full Address
• Mobile number or email
• National Identification Number (NIF), Foreigner Identification Number (NIE), Foreigner Temporary Resident Number (TIE), Passport number, or alternative non-Spanish government issued photo ID card number.
• ID Support number (Spanish residents only)
• Issue date (if applicable)
• Expiry date
• Issuing country

In addition to the above, the primary guest must provide:

• A clear copy of their valid ID (passport, NIE, or equivalent)
• A selfie to verify the submitted ID

All required information must be submitted and verified prior to arrival and the handover of keys.

Failure to provide this information prior to arrival may result in:

• Keys not being issued upon arrival
• Delays in check-in processing
• Forfeiture of the refundable deposit until the required information for all guests is submitted and validated in full

Data Security

All collected information is stored on a secure platform and governed under GDPR EU data protection laws. We are committed to ensuring your data remains safe and confidential.

Check-in at 16:00h 

Check-In Information

You can check in any time from 16:00h local time. On the day of your arrival, we will inform you by mobile message or email once the apartment is ready and provide the apartment number. Apartment keys will be available at the community’s 24-hour Concierge Desk at the entrance of Benal Beach. During the check-in process, our team will provide you with useful information, such as nearby shops, good places to eat, local attractions, and nightlife suggestions. Feel free to ask our team for anything that could make your stay more enjoyable and convenient.

Important: Security Deposit and Payment Information

The balance of the room will be charged within 24 hours of your arrival. Please note that check-in cannot be completed until the security deposit pre-authorisation of €150 has been received and approved. The security deposit will be pre-authorised on the same card used at the time of booking. If you wish to use a different card for the deposit, please contact us before the day of your arrival. An apartment key will be provided at check-in once the balance and deposit have been confirmed. Any costs for replacing lost keys or access cards will be deducted from the security deposit.

Check-out at 10:00h

You can check out any time until 10:00h by local time. Later check-out times may be requested, although we may not always be able to accommodate late changes and will depend on availability and on how busy we are. At check-out time, please leave all keys and access cards in the welcome envelope inside the apartment. Please note that a more detailed inspection of the apartment is usually made after the check-out time, and we reserve the right to make charges for any damages or breakages found before the apartment is occupied again. The security deposit should be released by your credit card issuing bank automatically in 3 workdays, but sometimes only in a 15–21 day period. The security deposit/pre-authorisation is not held by Kingfisher Apartments, and we do NOT charge your credit card. Please be aware that bed linen and towels are NOT gifts and should remain in the apartment.

Damage Policy

1. During your stay, the apartment and all equipment and furniture should be treated with care and kept in order. Immediate notification to Kingfisher Apartment staff will be expected of any damages or breakages in the apartment.
2. You (The Tenant) are financially responsible for any damage to the apartment. This includes losses caused by you (The Tenant) or a third-party negligent actions and behaviour.
3. A more detailed review of the condition of the apartment and all equipment and facilities will be made soon after check-out and before another guest occupies the apartment.
4. The Tenant is responsible for any damages or breakages found that are over and above normal wear and tear and usage.
5. In this case, a detailed statement of damage along with an invoice for the repair or replacement cost will be sent by email within 24-48hrs of check-out.
6. Any costs will be deducted from the deposit immediately if this is still possible.
   Any costs will be claimed by return if they are greater than the deposit or where the deposit has already been returned.
7. Please note, immediate notification after check-out of any damages to, breakages in or issues with the apartment is expected.
8. Kingfisher Apartments can then take any necessary action to resolve any issues and make sure all the equipment and facilities are working and provided as expected.

Bicycle Policy

1. Cyclists are welcome to bring their bicycles into their apartments; however, to maintain the quality and cleanliness of our accommodations, we ask guests to follow these guidelines:
   1. No dirty bicycles are to be brought into the rooms or building. If required, please use the jet wash station located next to Benal Beach to clean your bike before bringing it inside.
   2. Bicycles must not be leaned against walls to prevent scuff marks. If you plan to bring a bicycle, please notify us in advance, and we will provide a bicycle stand for a nominal charge for the duration of your stay.
   3. Guests renting bicycles from Fast Monkey receive a stand free of charge.
      Bicycles can be stored inside the apartment or on the private terrace.
   4. Failure to follow these guidelines may result in additional cleaning or damage repair charges if the room is left in poor condition or if damages occur due to a bicycle being inside the apartment.

Deposit & Refund Policy

1. Damage deposit is fully refundable upon check-out and subject to damage inspection of the accommodation.
2. The deposit must be paid upon check-in, by credit card, along with a balance and is fully refunded at the check-out if the apartment is in good order and the company does not have any claims.
3. The costs of damages or cleaning beyond what would be expected after responsible usage of the apartment will be deducted from the deposit, and the refunded amount will be the remainder of the damage deposit.

Standard Booking Price

The standard booking price includes the following:

• All taxes
• Utilities (water and electricity)
• Internet and TV usage
• Towels, bed linen and hairdryer
• Cleaning before and after your stay (daily cleaning is available upon request for an extra charge of €15 per day)
• All apartment amenities and facilities as mentioned on our website pages and in our correspondence.

Important

When you make a reservation, you are booking an apartment type (not a specific apartment). Each apartment type includes similar apartments of similar size and equipment; however, interior design can be different. Reservations can only be taken and confirmed by making an advance payment of 50% or 100% of the full rental amount. This can be paid using debit and credit cards. We will process your booking within 24 hours of receiving your request. Please note, your booking has not been made or verified until you receive a confirmation email from [email protected]. 

Extending your stay

After you have booked your stay with us, you can extend your stay (depending on availability) by simply letting us know before you arrive.
If you are already staying with us, and you would like to stay longer, please let us know at least 24 hours before your check-out date. We will do our best to accommodate your new plans, and this can include relocating you to a similar apartment should this be necessary.

Pet Policy 

Pets are strictly forbidden. Any guest found to have a pet in their apartment will be asked to leave the property immediately, and any outstanding days will not be refunded. A €150 deep cleaning fee will be deducted from your deposit. 

Noise Policy

Sing your heart out and have passionate conversation all day long, but from 11:00 p.m. to 7:00 a.m. the whole property goes into hush mode for what we like to call quiet time (or sleep time). 

Party Policy

Hen/Stag Parties are strictly forbidden. 

Minimum Age Policy

All guests must be 18 years or older to book at Kingfisher Apartments. A valid photo ID must be presented at the time of check in for age verification. 

Room Cleaning Policy

Daily cleaning will not be offered during stays. Should you need fresh towels or linen, please call +34 952 44 06 59 or email [email protected]

Use of Personal information

In compliance with the Data Protection General Regulation (EU) 2016/679 of the European Parliament and the Council, on the 27th April 2016 and Organic Law 3/2018 of December 5th on Personal Data Protection and Guarantee of Digital Rights, we inform you that the data provided by you will be processed by CJ PENEMAR SL with VAT number B29698206, addressed in BENALMÁDENA COSTA (MALAGA), C.P. 29630, CALLE 

CARRETERA CÁDIZ Km 221 EDIF.BENAL BEACH, to provide the requested and/or contracted service and perform the billing. 

The legal basis for the processing of your personal data is the execution of the contracted service. The future offer of products and services will be based on the requested consent, and in the case of the withdrawal of this consent, this would never condition the execution of the contract. The data provided will be kept as long as the commercial relationship is maintained or during the years necessary to comply with the legal obligations. The data will not be transferred to third parties except in cases where there is a legal obligation. You have the right to obtain confirmation of whether or not we are treating your personal data under CJ PENEMAR SL, and therefore you have the right to exercise your rights of access, rectification, treatment limitation, portability, opposition to treatment and suppression of your data by writing to the address postal mentioned above or electronic account [email protected] attached mail copy of the ID in both cases, as well as the right to file a claim with the Control Authority (aepd.es) “.

We also request authorization to offer you products and services related to those requested, executed and/or marketed by our company, enabling us to keep you as a client.