Check-in/Check-out Policies

• Check-In: 16:00

• Check-Out: 10:00

Property and Cancellation Policies

Standard Rate

• If the guest cancels more than 7 days in advance, the full deposit amount will be refunded.

• If the guest cancels less than 7 days in advance, the 50% deposit is non-refundable.

• In case of a “no-show,” the 50% deposit is non-refundable.

• Cancellations must be sent via email to: [email protected], including the reservation number.

• All cancellations are confirmed via email immediately.

Non-refundable Rate

• The total reservation amount is charged within 24 hours of booking.

• This rate is strictly non-refundable and non-transferable.

Long-term Rental Rate (30 days or more)

• If the guest cancels more than 6 weeks (42 days) in advance, the full deposit amount will be refunded.

• If the guest cancels less than 6 weeks (42 days) in advance, the 50% deposit is non-refundable.

• In case of a “no-show,” the 50% deposit is non-refundable.

• Cancellations must be sent via email to: [email protected], including the reservation number.

• All cancellations are confirmed via email immediately.

Terms and Conditions

Reservation Policy

• Your reservation is guaranteed until the day of arrival.

• If we do not receive the pre-payment deposit, your reservation may be cancelled.

• Clients must be 18 years or older to book.

• Valid photo ID is required at check-in.

• Maximum occupancy limits must be respected.

• All Kingfisher Apartments rates are inclusive of VAT, utilities, linens, crockery, and internet.

Mandatory Guest Information (Spanish Law – 2 December 2024)

For children under 14:

• Full name

• Date of birth

• Gender

• Relationship to primary guest

For all guests:

• First name, first surname, second surname (if applicable)

• Date of birth, gender, full address

• Mobile number or email

• ID number (passport, NIE, NIF, TIE, or equivalent)

• Issue date, expiry date, issuing country

For primary guest:

• Copy of valid ID

• Selfie to verify ID

Failure to provide this information prior to arrival may result in:

• Keys not being issued

• Check-in delays

• Deposit forfeiture until all guest information is verified

Data Security

All personal data is stored securely and in accordance with GDPR regulations.

Check-In Information

• Check-in is from 16:00h local time.

• Guests will be informed via message or email once the apartment is ready.

• Keys are collected from the 24-hour Concierge Desk.

• Guests receive information on local attractions, restaurants, and services.

Security Deposit

• €150 pre-authorisation is required before check-in.

• Pre-authorised on the same card used at booking (or notify us in advance to use another).

• Keys will only be issued after payment and deposit are received.

• Replacement costs for lost keys/cards will be deducted from the deposit.

Check-Out Information

• Check-out is by 10:00h local time.

• Leave all keys/access cards in the envelope inside the apartment.

• Apartments are inspected after check-out.

• Deposits are released within 3 working days by your card issuer (some may take 15–21 days).

Damage Policy

• Guests must treat all furniture, equipment, and the apartment with care.

• Notify Kingfisher staff immediately of any damages.

• You are financially responsible for any damage caused by negligence.

• A detailed review will be conducted post check-out.

• Damages over normal wear and tear will be invoiced and deducted from the deposit.

• Costs exceeding the deposit will be invoiced separately.

Excessive Cleaning Policy

While standard cleaning is included in your stay, if an apartment is left in an unusually dirty or untidy condition, requiring significantly more time or resources than standard cleaning, additional cleaning charges may apply. These costs will be deducted from the security deposit, and a detailed explanation will be provided.

Bicycle Policy

• No dirty bicycles inside apartments/building.

• Use jet wash station near Benal Beach if needed.

• No leaning bicycles against walls.

• Fast Monkey rentals include free stand.

• Failure to comply may result in cleaning/damage fees.

Deposit & Refund Policy

• €150 deposit is refunded if the apartment is left in good condition.

• Any damage or excessive cleaning costs will be deducted.

Standard Booking Includes

• All taxes and utilities

• Internet and TV usage

• Towels, bed linen, hairdryer

• Cleaning before and after your stay (daily cleaning available at €15/day)

• Apartment amenities and facilities

Important Notices

• Apartment type, not specific apartment, is reserved.

• 50–100% advance payment required to confirm booking.

• Payment by debit/credit card.

• Booking confirmed only upon receipt of confirmation email.

Extending Your Stay

• Extension possible based on availability.

• Requests must be made at least 24h before checkout.

• Relocation may be required if extending.

Pet Policy

• No pets allowed.

• €150 deep cleaning fee applied for violations.

Noise Policy

• Quiet hours from 23:00 to 07:00.

Party Policy

• Hen and stag parties strictly prohibited.

Minimum Age Policy

• Minimum age to book: 18 years

• Valid photo ID required at check-in

Room Cleaning Policy

• No daily cleaning included.

• Contact us for fresh towels or linen.

Use of Personal Information

In compliance with EU GDPR and Spanish law, all personal data provided is processed by CJ PENEMAR SL (B29698206) and used solely for service delivery and billing. Clients may exercise their rights of access, correction, or deletion by contacting [email protected] and including ID.

Authorization is also requested to occasionally offer products and services related to your stay.

Kingfisher Apartments
Edf. Benal Beach, Ctra. Cádiz km 221, Benalmádena Costa, Málaga 29630, Spain
Email: [email protected]
Website: https://kingfisherspain.com