1. Reservations, rates and payment
A reservation is confirmed only when the payment required for the selected rate has been received and a confirmation has been issued. Where we send a payment link, it should normally be completed within 48 hours. We may cancel an unpaid reservation after that period.
Standard rates normally require a 50% deposit. Non-refundable rates require 100% payment. Prices may change before confirmation and include VAT and the items stated in section 11. The first and last name of the primary guest are required, including for multi-apartment bookings.
- Standard rate: cancel at least 7 days before arrival for the booking deposit to be refunded; within 7 days or for a no-show, the 50% deposit is forfeited.
- Non-refundable rate: 100% is charged and no refund or date change is permitted, except where mandatory law requires otherwise.
- Long-term rate of 28 days or more: cancel more than 42 days before arrival for a full deposit refund; within 42 days or for a no-show, the 50% deposit is forfeited.
- Cancellations must be sent by email with the reservation number and are effective when confirmed by us in writing.
2. Guest eligibility, occupancy and identification
The person making the reservation must be at least 18. At least one adult aged 18 or over must occupy each apartment for the entire stay. Minors may not stay alone.
For booking and occupancy, guests aged 18 or over count as adults. Guests under 18 count as children. Maximum occupancy includes adults and children; if it is exceeded, additional accommodation may be required or access may be refused where no suitable apartment is available.
- All occupants must be named and registered before arrival.
- The primary guest must provide valid photographic identification and may be asked for a clear copy and a selfie for identity verification.
- For guests aged 14 or under, identification is not required, but full name, date of birth, gender and relationship to the primary guest are required.
- For other guests, the information required by Spanish accommodation-registration law includes identity-document, contact, address and stay details.
3. Check-in and smart-lock access
Check-in begins at 16:00 local time. Once guest registration, identity checks and the €150 security-deposit pre-authorisation are complete, we will confirm when the apartment is ready and provide the access instructions. Smart-lock access permits arrival 24/7 after check-in opens.
Early check-in is available from €30 where operationally possible and must be confirmed in advance. Any access cards, pool bands, safe keys or physical keys issued remain Kingfisher property and must be returned or left as instructed.
- Complete online registration for every guest before arrival.
- Ensure the security-deposit pre-authorisation is approved.
- Do not share the apartment access code with anyone who is not a registered occupant.
- Report a lost or compromised code, key, card, band or fob immediately.
4. Check-out
Check-out is by 10:00 local time. Late check-out is available from €30 only when confirmed and subject to availability.
Leave issued access items in the welcome envelope on the coffee table unless instructed otherwise, remove personal belongings and rubbish, close the door securely and leave the apartment reasonably clean and tidy. We inspect apartments after departure.
5. Security deposit, damage and missing items
A €150 card pre-authorisation is required before check-in. Following inspection, the hold is released where there are no chargeable issues. Your bank controls how quickly the available balance is restored and this may take up to 10 business days.
Guests are financially responsible for loss, breakage, damage, unauthorised access, missing items and excessive cleaning caused by occupants or their visitors. We may deduct charges from the deposit or invoice any balance. Damage should be reported immediately.
6. Cleaning and apartment care
Standard departure cleaning is included. Daily cleaning is not included unless arranged. Stays longer than five nights include the service stated for the booked rate; long-term rates include the weekly service described at booking.
Additional fees may apply where an apartment is left with excessive rubbish, food waste, stains, soiled furnishings or dirt beyond reasonable holiday use. Bicycles must be clean before entering, must not be leaned against walls and should use an arranged stand.
7. What the standard booking price includes
- Applicable taxes and VAT.
- Reasonable domestic use of water and electricity.
- Internet and international television.
- Towels, bed linen, hairdryer, crockery and the listed apartment amenities.
- A mid-stay light clean for qualifying stays longer than five nights, as confirmed for the booked rate.
8. Long-term rentals and digital-nomad stays
Extended stays are sold in 28-day blocks. Extra days that do not complete a further block are charged at the applicable daily rate. One-bedroom long-term apartments have a maximum occupancy of two people, including minors.
Utilities, Wi-Fi and the stated weekly clean with fresh linen and towels are included. Extensions are subject to availability and must be agreed in writing. These stays remain holiday accommodation and do not create a residential tenancy.
9. Personal occupancy; no transfer or subletting
The apartment is exclusively for the registered guests named on the reservation. After check-in, occupants may not be substituted and the booking may not be transferred, assigned, re-let or sublet.
Unregistered overnight guests, advertising the apartment for re-rental, or allowing another person to occupy it while the registered guest is absent are serious breaches. We may terminate the stay, require departure, retain sums paid, apply the security deposit and refuse a refund or alternative accommodation, subject to applicable law.
10. Conduct, pets and parties
- Pets are not permitted. A breach may lead to termination, forfeiture of unused nights and a €150 deep-cleaning fee.
- Quiet hours are 23:00–07:00. Guests must respect neighbours, staff and Benal Beach community rules at all times.
- Hen parties, stag parties and disruptive events are prohibited.
- Illegal, dangerous or abusive conduct may result in immediate termination and referral to the appropriate authorities.
11. Facilities and events outside our control
Benal Beach facilities are operated independently. Pools, slides, food outlets, gym and other services may close, change hours or impose separate conditions. Seasonal or third-party facility changes do not automatically create a right to cancel a Kingfisher booking.
We are not responsible for a failure caused by events reasonably outside our control, but will provide the assistance and remedies required by applicable law.
12. Personal information and governing law
CJ PENEMAR SL (CIF B29698206), trading as Kingfisher Spain and Kingfisher Apartments processes booking and guest information as explained in our Privacy Policy and to meet Spanish legal duties.
These terms are governed by Spanish law. Any dispute is subject to the competent courts in Málaga, without limiting mandatory consumer rights that apply in the guest’s place of residence. Contact [email protected] or +34 952 440 659 with questions.